Privacy Policy

Please read this Privacy Policy carefully. If you use this website, you will be regarded as having read and accepted this Privacy Policy. If you don’t wish to be bound by what you read below, you shouldn’t use this website or sign up for our services.

WHO ARE WE?

This website is the property of SEYMOURS LICENCES LIMITED (SLL), registered at Ashbourne House, Guildford, Surrey, GU3 1LR and the registered number is 06330777.

DISCLAIMER

SLL and its associated brands which comprise Seymours Estate Agents, Seymours Lettings & Management, Seymours Land, Seymours New Homes, Seymours Prestige Homes, Seymours Corporate Relocation take all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including this Privacy Policy) at any time. You must therefore check this Privacy Policy for any such changes each time you visit this website.

SLL who is the owner of this website is a member of Information Commissionaires Office (ICO) Reference number ZB443262. Each individual Seymours office operates under their own legal entity and each are registered with the ICO.

The ICO website can be found here. For the purposes of the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) EU 2016/79 SLL and each Seymours branch legal entity are classified as dual data controllers as they will share data with each other and therefore both exercise overall control over the purposes and means of processing personal data.

This privacy notice sets out how a Seymours branch will process personal data that they collect from or about you, or which you provide to them. Please read this notice carefully to understand why data is being collected and what each Seymours branch does with that data.

This website and services may contain links to independent websites which are not provided by Seymours. Such independent sites are not under Seymours control, and Seymours are not responsible for and have not checked and approved their content or their privacy policies.

WHAT TYPE OF INFORMATION WILL THEY COLLECT FROM YOU?

The personal information that each individual Seymours branch and SLL (dual data controllers) collects from you will typically include the following:

Full name and contact details (including your contact number, email and postal address)

Information relating to your identity where we are required by law to collect this in order to comply with the Money Laundering Regulations 2017 and the Immigration Act.

Information on your close connections where we are required to conduct conflicts of interest under regulatory obligations.

Your banking details where required such as where you are letting a property or, where renting, to return deposits and arrange for rental payments.

Information on any access requirements you have necessary to enable us to find suitable properties for you, which may consist of special category personal data comprising details of any disability or other health information about you.

Details about your areas of interest where we wish to send you marketing information about similar products and services.

Usage information about your visits to our website which enables our website to remember information about you and your preferences and use of our site. Please read our Cookie Policy for further details. This may include information about your visit, including the full Uniform Resource Locators (URL) clicks through to and from our site (including date and time) products you viewed or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) methods used to browse away from the page and any phone number used to call our customer service number.

Other technical information, including what devices you use to connect to our App, device location data where this function is not disabled by you on your device, the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Your communications with each office, including a record of the email or telephone correspondence created when you contact them as part of a product or service query

Where they need to collect personal data by law (for example to meet their obligations to prevent fraud and money laundering) or under the terms of a contract we have with you and you fail to provide that data when requested, they may not be able to perform the contract they have or are trying to enter into with you (for example, to provide you with their services). In this case, they may have to cancel a product or service you have with them but they will notify you if this is the case at the time.

HOW MAY WE COLLECT YOUR PERSONAL DATA?

They may collect personal data from you in a number of ways, depending on the service you have, including personal data you give them:

By submitting a request via any ‘Contact Us’ (including Book a Valuation, On-Line Valuation and Let's Talk in Person) buttons on this website for them to contact you.

Corresponding with them by telephone, email, letter, website live chat facility or other means.

Applying for a service.

In discussion with one of their members of staff.

By participating in feedback or surveys or by providing contact details offline.

As well as information they receive from other sources, such as information from companies they use to verify your identity and/or prevent fraud such as credit reference agencies (please note such companies may record the details of the search), electoral register and credit information, in accordance with our legal obligations. They may also receive information from third parties who contact them such as Her Majesty’s Revenue and Customs (HMRC), The Department for Works and Pensions (DW) or the police or other government agencies.

Please note calls may be recorded in order to monitor the quality of customer service or for training purposes.

ON WHAT BASIS CAN THEY PROCESS YOUR INFORMATION?

The legal grounds under data protection legislation for processing your personal data are as follows:

It is necessary for the performance of a contract to which you are a party, or to take steps prior to entering into a contract with you, for them to provide you with our products and services.

You have given us explicit consent to the processing of your personal data for one or more specific purposes, namely 1) where you have given them consent to receive electronic marketing by us and/or 2) to process your Special Category Personal Data described above. You do not need to provide them with marketing consent in order to receive our services.

It is necessary for the purposes of our legitimate interests, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine this, they shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you. Their legitimate interests include processing necessary to improve and promote their services and product to better understand their customers’ interests and knowledge of the property market and administer the technical aspects of their service and products.

Where they need to comply with a legal obligation; or in rare circumstances.

Where they need to protect your interests (or someone else’s interests); and/or

Where it is needed in the public interest or for official purposes.

WHAT ARE THEY GOING TO DO WITH YOUR INFORMATION?

Each individual Seymours branch will hold and use personal information about you in the following ways:

In order to fulfil their obligations to you when providing you with their property services.

To share your information with others where necessary to fulfill their property services for you or where acting as an agent for a third party on your behalf.

To comply with thier statutory and regulatory obligations, including verifying your identity, prevention of fraud and money laundering and assessing your credit worthiness.

Communicate with you during the course of providing their services, for example with your enquiries and requests.

Statistical purposes so they can analyse figures to help them manage our business and plan strategically for the future.

To provide you, or to enable [third parties] to provide you, with information about goods or services we feel may interest you, where you have provided permission for them to do so or, if you are an existing customer only, where they choose to contact you by electronic means (including e-mail or SMS) with information about thier own goods and services similar to those which you have already obtained from them or negotiated to obtain from them. For those marketing messages you can unsubscribe at any time

Track your use of our service including your use of our App in order to improve these.

To notify you about changes to their service;

To ensure that content from our site is presented in the most effective manner for you and for your computer.

HOW DO THEY ENSURE THE SECURITY OF YOUR PERSONAL DATA?

Each individual Seymours branch has in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, they limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to use your data. They will only process your personal data on thier instructions and are subject to a duty of confidentiality.

They have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where they are legally required to do so.

As part of their data security measures, they ensure that they train their employees and have appropriate data protection policies in place to support their compliance.

HOW LONG THEY KEEP YOUR DATA FOR.

They will keep your personal data for as long as you are a customer of theirs. Thereafter we are required to retain personal data for a period of 7 years to enable us to respond to any questions, queries or complaints which may arise. After this, we would like to keep in contact with you from time to time in relation to property matters, news or other products or services which we feel may be of interest to you. We will continue to do this until such time as you ask us not to

In some circumstances, they may anonymise or pseudonymise your personal data so that it can no longer be associated with you, in which case they may use such information without further notice to you.

WHO YOUR INFORMATION WILL BE SHARED WITH.

They will pass your details to the following organisations (our “data processors”) who carry out certain activities on our behalf as part of providing our services: Payment service providers, property management agents, credit reference and fraud prevention agencies, companies that provide us with Anti Money Laundering services, cloud computing host providers, technical support service providers, local authorities, insurance providers, third-party contractors, solicitors, credit reference agencies, utility providers, Inland Revenue, Government Approved Deposit Schemes, email marketing services, SLL (who are the owners of this website), etc.

They will also pass your details where necessary to your property solicitors and those of the other party to your transaction.

In the event that they sell or buy any business or assets, in which case they will disclose your personal data to the prospective seller or buyer of such business or assets.

If their company or substantially all of their assets are acquired by a third party, in which case personal data held by them about our customers will be one of the transferred assets.

If they are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or to protect the rights, property, or safety of their company, their customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

They will not share your information with third parties for marketing purposes without first obtaining your prior consent.

SECURITY OF YOUR DATA.

Your data will be held on secure servers within the European Economic Area (“EEA”) with all reasonable technological and operation measures put in place to safeguard it from unauthorised access. Where possible any identifiable information will be encrypted or minimised.

YOUR RIGHTS.

How you can access and update your information. They will always ask that such requests are made in writing

You have a right to request a copy of the personal information they hold about you, known as a data subject access request. You also have the right to request that information they hold about you which may be incorrect, or which has been changed since you first told them, be updated or removed. These requests are free of charge and can be sent directly to the individual Seymours branch that you have been dealing with.

HOW YOU CAN REQUEST THE ERASURE OF YOUR DATA.

You can ask them to delete or remove personal data where there is no good reason for them continuing to process it. You also have the right to ask them to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where you have withdrawn consent for them to process it (as explained below), where they may have processed your information unlawfully or where they are required to erase your personal data to comply with local law. Note, however, that they may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

HOW YOU CAN WITHDRAW YOUR CONSENT.

You have the right at any time to withdraw any consent you have given them to process your personal data. Please note if you withdraw your consent, it will not affect the lawfulness of any processing of your personal data they have carried out before you withdraw your consent. Should you wish to do so you can change your consent preferences at any time by sending an e-mail to the individual Seymours branch that you have been dealing with.

HOW YOU CAN RESTRICT OR OBJECT TO THEM USING YOUR DATA.

You can request the individual Seymours branch to suspend the way in which they are using your information in certain scenarios,or object to them processing your data where they are relying on a legitimate interest ground (or those of a third party) and you feel it impacts on your fundamental rights and freedoms, or where they are processing your personal data for direct marketing purposes. In some cases where

you object, they may demonstrate that they have compelling legitimate grounds to process your information which override your rights and freedoms.

Please note that if you want them to restrict or stop processing your data this may impact their ability to provide their services. Depending on the extent of your request they may be unable to continue providing you with their service.

Any queries or concerns about the way in which your data is being used, please send an e-mail to the individual Seymours branch that you have been dealing with.

MOVING YOUR INFORMATION TO ANOTHER ORGANISATION.

In the event that they process your data by automated means where you have either provided them with consent for them to use your information or where they used the information to perform a contract with you, you have the right to request that they send it to you or to another organisation, a copy of the personal data they hold about you, for example when you are dealing with a different service provider. If you would like them to move, copy, or transfer your information please let the individual Seymours branch know by email. They will respond to you within one month after assessing whether or not this is possible, taking into account the technical compatibility with the other organisation in question.

COMPLAINTS ABOUT THE USE OF YOUR PERSONAL DATA.

If you wish to raise a complaint on how they have handled your personal data, you can contact them to have the matter investigated by writing to the individual Seymours branch in question.

If you are not satisfied with their response or believe they are processing your personal data not in accordance with the law you can complain to the UK data protection regulator, the Information Commissioner’s Office. Further details can be found at www.ico.org.uk or 0303 123 1113.

CHANGES TO THIS PRIVACY STATEMENT

SLL, who is the owner of this website, reserves the right to update this Privacy Statement at any time.